Because of the amounts of no-shows that we have dealt with over the past year, we have decided to require that patients put down a non-refundable deposit for their dental work. Usually it is for appointments that last over an hour. This is because by the time we realize a patient isn't going to show for their appointment, usually by 15 minutes after the appointment time, it is too late to give the appointment to someone else. Even if we don't have a patient in that appointment spot, the dentist still has to pay the utilities and the staff. Making patients pay a deposit of 1/3 of the cost of the appointment, usually ensures that they won't "no-show" for their appointment, as they don't want to forfit that non-refundable deposit, and will make certain they show up for their appointment. Of course, if an unavoidable emergency happened, we would take that into consideration.
Some patients are getting angry over this, and refuse to pay a deposit. Would you be understanding of this?
2007-11-05
12:34:38
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6 answers
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asked by
Pink Cowgirl
4