What is it with people and getting mad at ME because they think prices are too high? I agree they're high, but I can't control that, I just work there. Not just that, but people get pissed off for a bunch of reason that I can't change. For example, I can't give refunds, and people will YELL at me because they want a refund. It's not that I don't want to, it's that I literally have NO WAY of giving refunds. There is no program or process that I can use in my computer to give a refund. People get mad about the long hold time, the extra charges, EVERYTHING. One guy called & was mad that his tickets hadn't arrived by mail yet, so I said that if he didn't recieve the tickets in the mail 48 hrs before the event that we would put them at the box office for him to pick up. well he got so mad & was SHRIEKING at me and called me a moron and an idiot. So, WHY do people, who I'm sure are polite in person, behave like that over the phone? And have you ever called and acted like that and why?
2007-04-23
07:05:50
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1 answers
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asked by
Me
6