Currently, I work in a very small automobile service business. My primary duties include answering phones, bookkeeping, estimating, human resources, invoicing, managing employees, marketing, purchasing, reception, sales, and scheduling. The only other employees are automobile technicians so I am solely responsible for all office tasks.
Because I am the only one available to greet customers, my office adjoins the waiting room, separated only by a long countertop. The biggest problem I have is when friendly, well-meaning customers come in for appointments talk to me constantly the entire time that their cars are being serviced. This can go on anywhere from 20 minutes to 2 hours each.
Most customers are aware I am a partial owner, so perhaps they figure I can't get in trouble with "the boss". Meanwhile, I am unable to make progress on any of my work. This happens every day so I end up staying hours late and/or work weekends outside of business hours just to try to catch up on paperwork.
2007-02-25
07:57:31
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7 answers
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asked by
CHB
1