I am in the UK and In July this year I accidently damaged my Acer laptop, my insurance company replaced it for a new one. Since owning it, it has had a constant fault where it intermitently blue screens and re-boots. Up to this point it has been back to Acer for repair 3 times and I was assured the last time they had it that they would fix the problem. I got it back the friday before christmas , and guess what? it still had the same fault. I phoned them and they want me to send it to them yet again! I have given Acer 5 months to fix this problem, is this a reasonable time? This laptop cost £850 and I feel that it has probably depreciated a great deal in this time. I am threatening legal action, I have written to them giving them 14 days to replace the laptop as it is not fit for purpose. Am I doing the right thing?
2006-12-28
21:33:09
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13 answers
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asked by
Anonymous
in
Laptops & Notebooks