I am in the UK and In July this year I accidently damaged my Acer laptop, my insurance company replaced it for a new one. Since owning it, it has had a constant fault where it intermitently blue screens and re-boots. Up to this point it has been back to Acer for repair 3 times and I was assured the last time they had it that they would fix the problem. I got it back the friday before christmas , and guess what? it still had the same fault. I phoned them and they want me to send it to them yet again! I have given Acer 5 months to fix this problem, is this a reasonable time? This laptop cost £850 and I feel that it has probably depreciated a great deal in this time. I am threatening legal action, I have written to them giving them 14 days to replace the laptop as it is not fit for purpose. Am I doing the right thing?
2006-12-28 21:33:09 · 13 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
I origionally got my laptop from tottenham court road, it was fine for a year until i dropped it on my patio. I claimed through direct line and a company called powerplay supplied the laptop. I didnt unpack it for about a month so I couldnt return it as I had gone past 28 days.
2006-12-28 21:38:42 · update #1
You may well have a claim under the Sale of Goods Act. It seems that the product is not of 'satisfactory quality'. Its nothing to do with the warranty or guarantee. Also, as you have had some use out of the product you will not be entitled to a full refund. But you should be entitled to a repair. 5 months is more than enough time to sort out a problem. The item should still be of satisfactory quality after the replacement, and subsequent repair. For the replacement laptop to need a repair 3 times, is not good enough. For comprehensive advice call Consumer Direct now on 08454 040506.
2006-12-28 21:55:43 · answer #1 · answered by Rico 4 · 0⤊ 0⤋
Most laptops come with a 1 year warranty which in some cases will allow an exchange for another laptop if they constantly have to repair the same unit. Of course this is in the US not UK so policys and warranties might be different. IF not threaten legal action but thats gonna probably cost more than just going out and getting a new laptop..Sorry Dude!
2006-12-28 21:36:40 · answer #2 · answered by Anonymous · 0⤊ 0⤋
I myself would go out and purchase a laptop from an acer laptop brand compeditor, and then tell acer the reason you did that is because they would not ifx your laptop and as such became so tired of the probelm you have become loyal to the their compeditor unitl they imporve the quality in their product to a point that it exceeds the quality of the new brand of laptop computer you buy. A possible thing to be wrong with the computer could be a failing power port as was the problem in my now dead computer or you may need a new battery for it.
2006-12-28 21:42:16 · answer #3 · answered by demonicunicorn 4 · 0⤊ 0⤋
As far as I know, if a product fails a couple of times (2 or 3) the producer is obliged to replace it as it is a 'lemon'. Read on internet about regulations in England around 'lemon' products. Since you have brought the laptop back a number of times you have enough proof.
2006-12-28 21:45:48 · answer #4 · answered by cannadoo 4 · 0⤊ 0⤋
Under the sale of goods act you are entitled to another New but this time a fully functional computer as your last new computer has not been fully functional. You have given the suppliers more than enough time to replace or reimburse you and you are doing the right thing.
2006-12-29 00:00:36 · answer #5 · answered by D G 6 · 0⤊ 0⤋
yes you have given them reasonable time & 3 repairs is enough. I would speak to your local trading standards or write to watchdog or one of the consumer columns in the magazines. Also who did you but the laptop from - was it a shop or the net? Really speaking they should have refunded you on this a long time ago.
2006-12-28 21:35:49 · answer #6 · answered by Anonymous · 1⤊ 0⤋
You are doing the right thing, but it won't help you much. The threat of legal action does not mean much in terms of warranty repair. They have indeed "repaired" the problem each time you sent it in. The burden of proof will be on you that you received it in a damaged condition.
2006-12-28 21:35:44 · answer #7 · answered by randomnickname 3 · 0⤊ 1⤋
My advice regarding your laptop would be this:
Next time you get over excited when watching online porn would be to try and do your business away from the laptop. That way, when you pick it up it won't be covered in the stuff and slip out of your hand.
I hope your laptop blows up in your face. from a ni gga!
2006-12-29 03:13:25 · answer #8 · answered by Anonymous · 0⤊ 0⤋
yes - it is obvious that the computer is not fit for the purpose ie it doesnt work!! so you are entitled to your money back, especially since you have given them numerous chances to fix it!
it comes under the comsumer act "not fit for the purpose!"
good luck
2006-12-28 21:36:13 · answer #9 · answered by Anonymous · 0⤊ 0⤋
If you were in the US I would suggest going to the Attorney General's Office in your state, I would talk to a lawyer and get their opinion on what to do next.
2006-12-28 21:35:43 · answer #10 · answered by Anonymous · 0⤊ 0⤋