Whilst driving to work today, my Ford Focus began to make strange noises. Once I got to work, it began to make loud clunking noises, and then wouldn't move. The RAC came out and were shocked to discover that my engine had fallen from its mounting - one bolt had come loose and the other snapped. It has now damaged my 'drive shaft' (whatever that is).
I called Ford customer services as the car is just over a year old and has a warranty. They were most unhelpful and REALLY annoyed me. They expected me to arrange for the car to be taken to a dealership (thankfully, The RAC agreed to return and do this) and have refused to provide me with a courtesy car until the dealership have 'diagnosed' my problem (i.e. The engine has dropped off!). This will take around 2 weeks!! One dealer told me that I should just push for a new car as this was such a dangerous problem. Ford have annoyed me so much, I'm now thinking of doing this.
Any advice? What do I say to Ford? Who do I speak to (solicitor?)
2007-07-03
07:35:47
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19 answers
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asked by
Ben G
2
in
Other - Cars & Transportation