I made an electronic payment on my visa through my bank, as I have done for the past 7 years. I called the bank and had the account rep transfer a payment from my checking to my visa on the due date.
Well, as it turns out the transfer was never completed on their end.
In fact, the next month I made a payment by check for the usual minimum amount, not knowing that the electronic payment did not get processed.
Two months later, my visa was declined at a store. I called to check on the problem and found out that the bank's original mistake had resulted in a 60 day late payment on my account.
The bank now says "there's nothing we can do" about this error. They're is blowing me off and not returning my calls about this problem. I've been trying to resolve this since April of 2007, with no luck. Any suggestions?
2007-08-20
07:53:15
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6 answers
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asked by
Kelly S
1