Norwich Union settled a motor insurance claim for me, but in the process lost my car's complete service history. After many telephone calls over a period of months, and being constantly told the matter was being looked into, they finally admitted the loss, and also that the situation was unacceptable, being only able to supply me with photo-copies of the originals. Their claims department suggested I should take the matter further, and said a member of their customer relations team would contact me. To date, nearly 2 months later, I have heard nothing from them. The service history was extensive, and related to an old vehicle with an exceptionally low mileage, so I consider it extremely important to the value of the vehicle. Am I right to ask for compensation for the loss, and also written acknowledgement of their incompetence!
2007-04-09
11:04:55
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3 answers
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asked by
Baz B
1