I bought my son a Sagem my401x mobile phone in June this year. Within a few weeks it started to go wrong, sound was bad, buttons not working, photo quality deteriorated. We took it back to the shop asking for a replacement but were told as it was more than 30 days old it would have to be sent for repair. After waiting about a month for the shop to have a phone in stock to borrow during the repair, it was sent away. My son collected it yesterday, apparently all the inside has been replaced. Low and behold by last night it was going wrong again, buttons not working and it keeps 'freezing'. As far as I know, Sagem are no longer making the model in question and I know a lot of people who have had problems with them. Does anyone know my legal rights? Can I demand that the shop gives us a refund? I am willing to buy another one from them, just a different model, even if it is more expensive. We live in Ireland by the way.
2006-09-26
08:10:14
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16 answers
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asked by
irish_glen
2