I am a clerk at a hotel in Tampa, FL, & was recently notified of an incident where one of our newly hired clerks allowed a guest to check into one of our rooms with a dog, which is against our policy.
Upon checkout, the Assistant Manager saw the dog & inquired as to what it was doing in the hotel & told the woman that we didn't allow pets and that a $30 cleaning fee was applicable. The guest stated that it was not a 'pet', but rather a service animal.
I was not present at the time to know how the dog looked, but from previous experience, I know that service dogs typically are easily spotted due to their special harnesses, etc.
The A.M. requested that the guest present a certificate proving the dog was a 'service animal' & not a 'pet'. The guest couldn't provide the document, but had the A.M. contact the supplier of the animal who told the A.M. that it was illegal to request such information.
Can anyone help me with this for future such incidents (with links to documentation)?
2006-09-26
11:33:14
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6 answers
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asked by
Lady
2