Ok, I'm an agent where I work, and of course that means we are being monitored for every freaking call we take. Well, if you give the wrong answer to the customer-big fat juicy points deducted right there-so why the hell would dismay getting help from the supervisors ,if that is why they are there for?, to help you out in things you are cluess about? Well, I kept asking my supervisor questions to a problem a manager at a store insisted I ask-and I was not going to refuse-since it's being monitored and I will get in trouble in I do. Well, I asked 3 different times, suggestions the manger insist I ask about the situation, third time I apologized for "bugging her with problems about a situation, that a manager kept nagging about”, since she told me what could be done- and all of a sudden this other supervisor next to her said "well, you should be sorry, your getting on her nerves"-now I was ready to go off on her because 1) That’s why we have supervisors there 2) I can't just give an answer to question I have no clue about-or it’s my butt in the line and 3) That’s there job-to assist the agents as well as customers in information they’re clueless about. I was ready to snap back-and I had valid reasons to do so-that attitude was unbecoming and I was not even asking for her opinion. I decided not to take it personal-but another co-worker insist I take it up with the bigwig-because the supervisor was not in her right to be so rude, about a task that is their job. So, I know she will know if I snitch, since she’ll get rebuked, which means there might be tension between us, in the aftermath-should I go on and give her another chance, or should I not tolerate the turd and let the powers that be giver her a reprimand?-Oh, and she also scores me on monitoring-so she might have it in for me-if I do snitch!
2006-09-22
19:01:51
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5 answers
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asked by
Anonymous