Hi all,
I'd appreciate your advice.
I have just got a new job as a Supervisor on London's busiest shopping street. I'm not sure how to cope and need help.
I'm doing 2 weeks training before I go live at the flagship store on March 6th, and have just finished my first week. The training store is much quieter than the one I will be in, but I'm struggling a little. I'm very aware that I need to learn as much as possible over the next few days, but the more I think about it, the more stressed I get.
My problem is that, although I've managed a (MUCH smaller) shop before, I find it hard to be assertive with the other staff members. In the past people have, not surprisingly, taken advantage of this, and I do not want it to happen again... I'm certain that my new team will do exactly the same if I let them. I need to change but don't know how to do it.
An example: yesterday I worked at my training store with sales assistants who have been in the company for years. I am obviously there to be taught the basics, but the fact remains that I'm a member of the management team. One of the part timers in particular is very bossy and seems to think that she gets the final word on everything. I need to assert myself as it is me who is meant to be setting tasks, but don't have the confidence to do it. If I carry on like this I will be hopeless at my store as staff will see me as a pushover. That would end in disaster.
How can I ensure that the flagship team respect me and listen to me? I've been considering having individual chats with everyone when I start, to get to know them and to lay down some ground rules but am not sure what to say.
I'm also worried about the more practical aspects. My merchandising is of a good standard, but I take far too long about it, spending too much time on little details rather than getting the whole thing done first. I know I need to stop that if I'm going to cope with the demands of the busier store. It's a habit I'm finding hard to break. Some team members have noticed this and I feel as though it makes me look incapable.
I'm not sure how best to organise tasks and make sure that everyone is doing them as they
should be. I will have to close the store, and during the last 2 hours of my shift will be in the office cashing up. The rest of the team will have to get the shop floor looking good while I'm away. If they don't respect me, they won't bother - so how do I make sure that standars are maintained?
HEEEELLP! x
2007-01-20
14:51:48
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13 answers
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asked by
Anonymous