I am in training at a new job ( A premier Insurance company ) as a service rep, in training I was asked to tape a simulated call with a partner, I knew the call would be graded, However I thought it was a feedback task not a test, in the middle of the call I could not toggle through the screens so I asked my partner if I could stop erase this part & start over; I did not record the rest of the call & the start over statement was on the tape, I turned the tape in. I was called into my trainers & managers cue I was severly reprimanded, I really had no idea the severity of what I had done, after all everyone in my training class rerecorded; I thought it was acceptable, but evidentally this was a test . I was told I did not represent the companies values & this incident would be recorded in my file. This is only my third week, I have already been spoken to for a tardy ( there was a traffic accident on the highway a 20 min drive took 1 h & another time for coming in early.
I need this job
2006-09-27
17:51:57
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11 answers
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asked by
Niobe
1