In August I went on a gulet cruise in Turkey which was spoilt by a child being on board the boat. His mother started a relationship with the Captain of the boat, leaving the child to his own devices, which caused disruption to other passengers and raised serious health and safety issues. The Captain also left the boat with the child's mother on a number of occasions, and they spent a considerable amount of time in his cabin. This is my real concern, because his lack of attention was dangerous and caused all passengers problems.
I have sent letters to the companies involved, but am dissatisfied with the lack of response - they are supposed to be ringing me back today.
I now want a full, or at least substantial refund. I have not had to complain about a holiday before so I'm not sure what companies to contact with regard to making a claim.
Thanks for any advice.
2007-09-24
23:41:38
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5 answers
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asked by
Wibble
3
in
Law & Ethics