Yesterday, I went to Willi*m So*oma with my husband. We parked our car right in front of the store and I entered the store before my husband.
The entrance door was completely opened and I saw this greenting lady inside the store when I walked in. I looked at her for probably three to four seconds then she looked away and showed her back to me even though there was nobody around her and she wasn't talking to anybody or nobody was calling her or anything. And then when my husband walked into the store after me, she greeted him saying " Welcomed to Willi*m Son*ma, guys."
When my husband entered the store, I was already looking for the grill pan that I wanted to buy, which was located near the entrance. And when my husband saw me looking for the pan without greeting her, he got very upset about my behavior toward her and told me that I completely ignored her and was very rude not to greet back to her when she greeted "us."
So I told him that we didn't enter the store together. I was walking at least 6 feet away from him because he was checking the broken piller outside the store. Besides after I looked at her, she looked away. So why was I rude that I didn't say anything back to her? But he told me that she looked at "US." So I told him that he didn't see the whole thing. I asked him if he saw that she looked away from me three to four seconds after I was looking at her. And he completely ignored what I'd just said and continued telling me that I was the bad one that I didn't greet her back.
But anyway... I don't know why she looked away when I entered the store. She was about to sneeze? Or she didn't want to greet me because I looked like a bi*ch ? Or she didn't want to greet me because I am a foreigner??? I don't know what the reason was. But the fact was that when I looked at her, she looked away. So how could I greet back to her???? Even though she looked away when I looked at her, I needed to stop and waited for her to look at me again and smile at her and hi to her???
Well...but that wasn't my first time that I wasn't greeted by these greeting ladies in general in the states. I've experienced about that so many times in the past and I got used to it even though it's kind sad to say that I got used to it. But I didn't want to make it as a big issue (well, it hadn't been really a big issue for me) so I just kept my mouth shut about it until my husband accused me that I was the rude person not greeting back to the greeting person who looked away or completely ignored my existance after I looked at her.
But I'm not saying or accusing that this lady at Willi*m Sono*ma was prejudice against me or anything because she is white and I'm asian....well...she might be.... but I don't want to think that she was prejudice but she had a different reason because I know that some greeting ladies don't greet everybody who comes in. And it doesn't matter whether the customers are White, Black or Asians. They just don't greet everybody all the time. I know that.
But anyways, I guessed that after I looked at her for seconds, she might have thought that she was about to sneeze so she looked away and turned her body even though she didn't sneeze??? Then when she wanted to look at me and greet me, I wasn't looking at her.... well because I was already looking for the grill after I thought she completely ignored me. Then she saw my husband so she just greeted him by welcoming us??? I don't know.....But the fact was that when I looked at her, she looked away and she completely showed her back to me. If you are in this situation, will you greet her back or will you want to greet her back or will you feel that you need to greet her back?
I just want to know if I was rude that I didn't say anything back to her. Do you think I needed to stop and turn around and tell her hi when she looked at my husband walking into the store and welcomed "us" even though I wasn't walking with my husband but walking 6 feet away from him and I was already looking for the grill pan after I saw that she totally looked away from me?
And do you think this is a big deal that he should be upseting about my behavior by a little bit yelling at me inside the store???
I feel like I'm asking an absurd question but my husband got really upset at my behavior so I just want to know if I was wrong. And I told him that this wasn't a big deal so I couldn't understand why it was so big deal to him. And I couldn't also understand why I as a customer needed to be so careful about my behavior and think how polite I should be to the people working at a store who don't even look at me but look away when I look at them. I do actually greet back to people if they greet me when I walk in. So why do I have to be so polite to the people who don't say anything to me or smile at me?
In the states, do customers need to initiate first to smile at the people working at any store so they welcome the customers? If the customers don't initiate to smile at them, they don't welcome and ignore them? My husband told me that it's so common that if customers look so bitchy or look pissy, the employees are ok to ignore them ( he told me that after I told him that she looked away when I looked at her then he said because I looked bitchy, she didn't want to look at me and greet me but she greeted him to greet both of us because he didn't look pissy or bitchy). But if that's true, that's a poor customer service. I worked in a hotel before but not in the states. I greeted all the customers who looked bitcy or pissy or whatever because I learned if I smiled at them, they usually smiled back at me. But if the customers "need" to ititiate first to smile at the employees first in this country, what kind of service do people teach to the employees in this country? Am I wrong to say that? Well, I totally understand that customers need to behave to a certain extent and they shouldn't be rude basically. But isn't it normal that the employees need to think to create a good environment for the customers by smiling at them and greeting them so the customers feel good to be in the environment and want to smile back at them and greet back to them ???? I feel like in this country, the customers need to do something first so the employees can give them a good service. Well, at least that's what my husband who is white American told me. But I just don't think that souds right....Anyways, was I wrong that I didn't greet her back? Is my husband right that it's ok for employees to ignore customers if they look bitchy or pissy?
2007-03-05
09:56:02
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18 answers
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asked by
Anonymous