I’m writing this in part to ask for opinions, and also to alert others of a potential scam at the pumps. If this happens to you, be prepared and have a plan of action so not to pay twice.
I stopped at a Country Store today and began pumping gas using my credit card. After $8.41/2.47 gallons of gas went into my tank, the pump stopped abruptly and the screen stated “transaction stopped.”
A forty something frumpy cashier came out and demanded cash payment. She was mean and intimidating indicating the card transaction was cancelled and I have to pay cash.
She was cold and abrupt when I stated the pump stated $8.41 did infuse. The pump would not give me a receipt either because something stopped all actions.
She was adamant that no payment was received. I paid that amount in cash and left.
I stopped less than a block away and decided to call my credit card to make sure I was not charged twice. I was told that that “Country Store” did place $1 on hold and verified the amount that will be deducted from my account when it goes through.
I went back to the store and told the cashier it did go through, she became angry and said it did not and there is nothing she can do. I asked her to tell the credit card service person and she refused to talk to them. I asked for the manager and she said she was the manager. I asked for a receipt if not from the register, then hand written with her signature on it. She then called the owner and denied refusing to talk to my credit card service person. (There were many customers beginning to fill the store at this point). At this point she did print out a copy of the cash payment that did indicate the time of the transaction, but no cashier number.
Finally she did talk to the credit card service person who assured her the payment went through, she said it did not and refused to authorize my credit card to cancel the transaction stating it did not go through and there is nothing to cancel.
The credit card service person told me and her, via the phone, that the store stopped the pump not the credit card company. My credit card service person told me to wait two days and when/if it shows on my card file a fraud complaint, which I told her I am going to do if the payment is not removed. I was polite and apologized for any misunderstanding that may have occurred.
My card worked fine twenty minutes later when I stopped to buy some groceries.
My questions to you:
1) Do you think this was an honest mistake?
2) Is there a way for her to collect the money at the end of the day of anyone who doesn’t catch this mistake if she is stopping the pumps at the register and demanding cash?
3) If this happens ever again, I will not pay cash. Should I call the police?
2007-12-04
14:07:55
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17 answers
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asked by
Traveler
4