I see patients on a daily basis, who are mad at my dentist or at the office in general, for things that we warned them about from the beginning. It doesn't seem to matter if it is an actual procedure, such as warning them that a cavity is very deep and might need a root canal in the near future, and then having them get mad at us because they did in fact end up having pain and needing a rootcanal, or if it is a patient who was told that we are out of network, and can't control what their dental insurance pays, who gets mad at getting a bill.
We can say "You were told that up front." but they still don't seem to want to accept that they were in fact warned of the possibility of a tooth needing addtional work, or being warned that their insurance might not pay what we anticipated and they might get a bill. Somehow, it always turns out to be our fault, never theirs.
2007-10-12
09:51:38
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8 answers
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asked by
Pink Cowgirl
4
in
Dental