Does anyone work in a call center or in customer service too?
Are we entitled to any rights at all?
I work in a call center answering general enquiries, and my manager wants us to "be professional" by allowing customer to scold us, yell at us, curse, threaten, they can basically say anything to us and we just have to accept it.
A customer used tons of profanities on me, i'm have to tolerate 'cos if i interrupt, try to explain or stop him then i'll be blamed by my manager for being "unprofessional" by disrupting the customer. Then the customer starting cursing at my parents!!! I kept my cool n firmly told her "please do not say that about my parents" n she YELL at the top of her voice "HOW DARE YOU BE SO RUDE TO ME, I'M A CUSTOMER, YOU STUPID!!! YOU ARE SO STUPID!!
One of my collegue was told "WHY DON'T YOU JUST DIE YOU'RE COMPLETE USELESS "...!!! I mean.. we're people too, i do understand in customer service we deal with difficult people but isn't there a bottom line?
2007-01-12
15:05:35
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2 answers
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asked by
Jordaan
5