Does anyone work in a call center or in customer service too?
Are we entitled to any rights at all?
I work in a call center answering general enquiries, and my manager wants us to "be professional" by allowing customer to scold us, yell at us, curse, threaten, they can basically say anything to us and we just have to accept it.
A customer used tons of profanities on me, i'm have to tolerate 'cos if i interrupt, try to explain or stop him then i'll be blamed by my manager for being "unprofessional" by disrupting the customer. Then the customer starting cursing at my parents!!! I kept my cool n firmly told her "please do not say that about my parents" n she YELL at the top of her voice "HOW DARE YOU BE SO RUDE TO ME, I'M A CUSTOMER, YOU STUPID!!! YOU ARE SO STUPID!!
One of my collegue was told "WHY DON'T YOU JUST DIE YOU'RE COMPLETE USELESS "...!!! I mean.. we're people too, i do understand in customer service we deal with difficult people but isn't there a bottom line?
2007-01-12 15:05:35 · 2 answers · asked by Jordaan 5 in Business & Finance ➔ Careers & Employment
Gosh - that sure doesn't seem right to me. Cust. service reps should not be verbally absued by the customers they are there to serve. Doesn't the call center have a supervisor, or policies in place for those types of calls?
I think it should be okay to say, "sir or mam, I would be happy to continue this conversation when you can speak calmly and respectfully" and then disconnect the caller. They can call back and ask for a supervisor.. You should not have to take that kind of abuse - customer or not!
2007-01-12 15:19:40 · answer #1 · answered by what's up? 6 · 0⤊ 0⤋
It stinks, but sometimes you have to be better than the person on the other end of the line. My sister was fired from her job at a call center for disconnecting a person who was cursing at her(she does not use profanity at ALL). I think letting them vent and then explaining your answer or giving them an answer is the best way. If they don't respond, bring in a manager. You're not there to be someone's punching bag, but it happens. If you flip out or disconnect them, they'll most likely can you. Good luck.
2007-01-13 00:57:37 · answer #2 · answered by Angela M 2 · 0⤊ 0⤋