I work for a government helpline and every day my call times are through the roof. I never meet the call time targets for the centre and I am worreid about losing my job. Unfortunitly Due to the business I am in I am required to take details from customers, And EVERY TIME I get on the phone these people NEVER have their details, Hardley speak english, expect me to work out their income (especially if they dont know what they are earning) and just wont get off the phone cause they fancy a Fu@king chat.
Sorry to rant, but the quetion I want to ask is does anyone have any tips or techniques for redusing call timesand just generally getting people off the phone. Please dont confuse this with not providing quality service, because I always do my best for people (I really do!!!) but I need a way to make people give me the information required and hang up the phone faster or its likley I'll get the sack! Does anyone have any tips or techniques, pharases, anything please!
Thanks
2006-12-02
07:28:44
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11 answers
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asked by
brookieboy88
3