I signed up for the bt total package and when i received my home hub it worked fantasticaly. for about a week!! I rang the help line and it was answered by an Indian man who spoke very heavily accented english that i struggled to understand, and i had to keep repeating myself all the time. i explained that I couldn't connect to the internet and he put me on hold, 7 minutes later the line went dead. i phoned back, got another indian gentleman who after i had explained the problem hung up on me.
I was not snappy or funny with the helpline but they just didn't know what to do. I have emailed BT 6 times and still i can not use ny home hub, 2 months later. This is not customer service.
2006-09-19
12:44:55
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15 answers
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asked by
flibertyjib
3
in
Other - Hardware