Is anyone else cosidering leaving BT broadband due to indian help desks poor service?

Question

I signed up for the bt total package and when i received my home hub it worked fantasticaly. for about a week!! I rang the help line and it was answered by an Indian man who spoke very heavily accented english that i struggled to understand, and i had to keep repeating myself all the time. i explained that I couldn't connect to the internet and he put me on hold, 7 minutes later the line went dead. i phoned back, got another indian gentleman who after i had explained the problem hung up on me.

I was not snappy or funny with the helpline but they just didn't know what to do. I have emailed BT 6 times and still i can not use ny home hub, 2 months later. This is not customer service.

Answer 1

I know exactly where your coming from mate..After spending loads of time trying to tell tell the twats who could hardly understand me i finally got a replacement "home hub" My first one was fucked The cheeky shits tried to tell me it was was my computer. I had the same prob as you it worked sound for a week....then magically no broadband light.But now touchwood i have 4 green lights and i hope thats how it stays. My advice is DONT turn it off at the plug socket and DONT go to "hub manager" and disconnect...Look out for BT they are hard work

Answer 2

Yes

I have already BT left because of the points you have made.

The are laughingly called BRITISH telecom and what have they done...left a gaping hole in the BRITISH employment statistics all in the name of cheap labour..and all without a thought of customer satisfaction...Now we are plagued with little asian voices that prattle on and prattle on with the dreaded tele sales aaaaarrggh...even though I am registered with TPS call barring which is run by BT and is supposed to stop unwanted calls..the little telesale Asians bypass call barring and they are like little automatons they just wont shut up and let you get a snidy remark in aaaaarrgh.

Seriously though BRITISH telecom have not thought through the effect on us or their business of trying to explain problems to someone who can barely speak the BRITISH language.. how can they possibly sort out our problems when the clearly cannot understand what we are saying..even when we speak slowly..imagine the problems with some of the heavier local dialects.

I wonder how many people are aware that when they make a phone call now ..even to their friends down the road ..that their call travels thousands of miles to some obscure place in Asia then has to come back the same thousands of miles to its destination which may be a few yards down the same street..shambolic and laughable.

Bare in mind also that BT was funded with our BRITISH money and additional subsidies over the years ..BT is now a shambles and a disgrace they should have the BRITISH taken out of their name...either that or the British people should take their names away from BT...I have.. and until there is a return to British soil I am gone forever.

Answer 3

Its an absolute friggin joke this is, sending all the work to India to up size profits. with us customers being so pissed off at this, companies must surely realise that they will have a better return on investment over the long run , than putting up shop in India and then pulling the plug on it when customers leave. do some research ole chap on UK based call centres, there's hardly any left. in banking there's only like natwest left. and they all have stupid names like Kylie and George when they are actually kulvinder and joginder.

Answer 4

If you are considering leaving and have a btinternet.com EMail address you can not keep it without paying £5 per month for it to BT. IN OTHER WORDS PAY UP OR SOD OFF Extortion I call it.

Answer 5

I have found the same thing! Understanding what is being said and having to repeat over and over again. I usually say thank you when I'm at a lost and try again for someone who I can understand. Sometimes it works!

Answer 6

I suffered this problem but soon found the cure I rang the head office of BT and asked to speak to the chairman, I didn't get to speak to him but I did speak to someone who sorted out the problem and who spoke the queens english.If you would like the number lat me know ............ hope this helps

Answer 7

Hey, I worked for Verizon DSL tech support and we had many people with accents here in the call center.

If you are not getting the service you want, tell them you want to cancel your service and see if that helps.

If it doesn't, get another provider!

Answer 8

I f*cking hate indian help desks, they are far too common these days.
I can't cope with their broken english and the image i have of their heads wobbling side to side like the typical indian does when they speak.
Ban the lot of 'em c*nts

Answer 9

i always get problems talking to them i always repeat myself they dont know nothing themselfs thats why they put us on hold that happened to me the other day some indian put me on hold and i got cut of!! they should have more english people so we can understand them. i have complaint to them but still no reply from them its disgusting after the amount of money we pay we shoud expect more then that!!! PERTHETIC!!!!!! at least someone has notice i give you that!! from lisa

Answer 10

I refuse to have anything to do with BT. Bad service, too expensive etc.