Having spoken to a representative at the cc company on several occasions, the late fee has been reversed and the account taken out of collections. However, the account balance is still wrong and doesn't reflect the August payment. The answer I receive is that they are investigating where the money went. First of all, if my payment was mistakenly applied to another customer's account, how exactly is that my problem? I made a payment, proven via a copy of my cancelled check yet they're investigating where the money went. When I heard this, things boiled over. I could care less WHERE the money went because all I know is where it DIDN'T go (toward my account) and where it isn't as of now (already withdrawn from my checking account). My answer to their having to investigate was, "I don't understand what there is to investigate. You have a copy of my cancelled check which proves I made the payment now just apply it! THEN figure out where it went." Can't wait to rid myself of this lousy card
2007-09-03
07:09:37
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3 answers
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asked by
Tom L
2