I have a new telemarketing job. My boss said at the interview they would guarantee me a bonus of £150 pcm for the first 3 months, based on me getting around 15 appts per week for the reps and making 150 calls pw. The computer system, which I am not trained on, crashes at least 20 times a day, I have no idea of prices or how to process new orders etc, yet he has now told me that they are only paying the bonus for my first month (I have been there 3 weeks), and next month I have to make 480 calls, get 24 appts, generate 30 quotes and ensure at least 8 new accounts are opened / new orders are made to get the money, with no commission on any orders I take, nor on sales gained from appts.
Is this normal for a telemarketing role, and if so, how on earth do I ensure people place orders?? I don't know what to say when ringing people to follow up quotes etc. to make sure they order - do I pass them to the sales team mid flow, or try and blag it?? No one has time to train me in sales. Help!
2007-02-26
07:42:10
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4 answers
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asked by
ange24uk
2