A customer my co-worker was dealing with over a long course of time, mostly over e-mail, just got penalized financially for not taking care of a customer's needs. The customer says she tried and tried to get certain features added on to her account and e-mailed these e-mail conversations as "proof" to my co-worker's manager.
The problem is, is that the original e-mails sent to her from my co-worker were modified to change what my co-worker stated as well as the reply for personal gain, and was sent as "proof" to the manager. Unfortunately for the customer, the original unmodified e-mails were kept untouched on the server.
Case in Point:
(X is Company; C is Customer)
Original E-Mail:
C: I want Feature A on Acct A
X: Feature B is better
C: No, feature A plz
Modified:
C: I want Feat B on Acct A
X: OK, Sure!
C: OK, Great! Thanks!
I kid you not, it was that blatent.
So, my question to all of you, is this illegal - and if so, what crime does it fall under?
2007-07-10
04:51:13
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2 answers
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asked by
Anonymous