Staffing and retention are major issues in service industry businesses today. These issues are especially serious to the service industry for two reasons: First, the industry doesn't have the excitement of the high-tech industries (even though many have now fallen on hard times). Second, the number of employees between the ages of 25 and 44, traditionally the main part of the employees in the business, will continue to drop.
Under this situation, how does the service industry not only recruit new talent, but protect the employees they have? Questions about payment, training, incentives, benefits and work environment will therefore become more important.
Questions:
1) The author says the service industry is unexciting.
A True
B False
2) Most employees in the service industry are over 44 years old.
A True
B False
C Can't tell from the text
3) In the last paragraph, talent means___.
A employees
B environment
C business
I think the right answers are:
1) B
2) B
3) A
Am I right?thanks
2006-11-27
03:56:14
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1 answers
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asked by
Erik
1