I've recently been hired as a Credit Card Customer Service rep for people trying to reestablish their credit. Basically, we convince people to sign up for our credit card for a one-time processing fee which is $95. The credit card is only good for our products online/catolog. We tell customers this information but we've been told to speak very quickly during disclosure. Ok, once we've gotten them to agree, we get their bank info or have them send a money order. Once the customer finds out that they only use the credit card for our company, they want to cx their card.Sometimes we've been told to put the clients on "extended hold" which is like forever. Then we disconnect the call. If the customer is persistant about cancellation, we charge a 299 cancellation fee and it could take up to 10 business days for that to take place. I asked my manager wasn't this fraud. She told me no, as long as we have their permission, this is all legal. What do you think? I really need to work.
2007-11-12
03:24:48
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14 answers
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asked by
Anonymous
in
Credit