I was working for a company that employs people from home to do customer service, telecommuting. When I finished with one of my calls, i placed the system's answering service on Personal time so that no more calls would come in and I could go and check out what was going on during that moment. I began to curse but did not know that the system did not release the last call although the customer was not on the phone, but randomly, there are times when certain team managers listen to the employee’s calls to monitor them. It just so happens that on that particular call I was being monitored, but I thought the system released the call, which essentially is the system's malfunction because it is supposed to release after each call. Later on, they notified my team manager, she emailed me about what happened and i replied by apologizing and explaining the situation. Then she sent instant messages to everyone letting them know that when you are on Personal Time, to ensure that the call has released and place the phone on mute because it might still be recording. She later on that day also emailed me later on that day a statement that she had copied and pasted to me via email stating where they have written under the following heading:[B][U]Egregious Call Berhavior."Swearing or obscenities before, during, or after call: Immediate Termination." and later on that day I got a call from HR that they were going to release me because of the incident.
I was not introduced to this notice/policy until after the fact, and later on when i fully read it, it is a bit confusing and vague
The information i am trying to get is if I have a case that I can take to a lawyer to get my job back and of course get my lost wages, because other than that, I was excellent. They use a scoring system in which you must maintain a 97% or above and I always achieved 100%.
Was I terminated unjustifiably? Especially since this was brought to my attention after the fact and the system did not release the call as it is supposed to, or do they have the jurisdiction over me regardless of the facts, especially since no obvious harm was done to any clients nor was it a confrontation with any other employee?
Thanks.
2007-03-02
13:08:14
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8 answers
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asked by
elivabeth
2