Tempurpedic has 4 months return policy. I first tried their "Classic" model. It gives comfortable support, but it is just too hot, so I returned it. 3 weeks later I decided to give it another try with their "Delux" model which it claims to be cooler with its dual ventilation layers. During my 2nd order on the phone, the issue of whether I am allowed to return or not was NOT mentioned until I asked for complimentary item. The customer service asked me to waive my right to return if I want the free pillows, so I did. Mattress arrived first, on which after I tried a couple of weeks, I felt back pain due to its too-soft surface. On the same day as I received another shipping package 4 weeks later for the pillow I called Tempurdic for return. They claimed since I waive my right on the phone I was not allowed to return. Please let me know if I can still return the mattress legally.
2006-12-31
07:18:41
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7 answers
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asked by
xanderlyn
1