I call on the Home Depot. During a recent visit, I was pointing out that the primary claims on their offering in a category don't hold water (verified by independent tests). One of the people up the chain stated, "I know I have products that don't work. Heck, I have xxxx (different category) that I know is junk. But, my customer is not sophisticated enough (read "stupid") to know the difference. When the product fails, the customer doesn't blame the product. He'll blame xxxx or the way it was installed. But, not the product. I make great margins on it and I sell a ton."
I'm not so upset about not being able to get my products to the consumer through HD. However, if the Home Depot doesn't care about quality (and obviously thinks we consumers don't care), why should we shop there? I'm not going to any longer because it brings everything into suspect. Plus, if all they care about is selling a ton and making great margins, we'll... I'll choose quality and go somewhere else.
2007-11-15
06:36:12
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4 answers
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asked by
Es99
2