Our policy is that if someone orders made to measure gowns, there is no refund because they cannot be sold to anyone else, being as the measurments are to the individual. Anyway this bride to be has given me so much hassle and now, harrassment, I offered a refund but stated she would have to wait a while before I sent the money through. She has decided she does not want the dresses and I refused to remake the third one as the measurements for this girl had changed - she had hotten bigger in her waist. We have been pefectly nice to these girls, and I know they want the dresses right for the wedding, but we are a small bridal studio working from home, we cannot aford refunds on m2m dresses. What do you think I should do, as she is just being nasty, the value of her order was nearly £280, and she returned two dresses we made for her unopened.
2007-11-03
05:57:24
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13 answers
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asked by
jonoxk
3