On 29 December I ordered furniture from my local Harveys Furnishers and was quoted an 8-week delivery period. Five months later and I am still waiting. I have contacted the store in person, by telephone and by letter but have had no response. I have contacted Harvey's head office but haven't heard from them. I paid most of the money and signed a Fixed Sum Loan Agreement with 12 months interest free credit for the balance. There is seven months left to run on this but I have no furniture to show for it. I want to cancel the order and get back the money that I paid up-front, but what do I need to do to cancel the loan agreement? Do I have to sue them, and, if so, how do I go about it? What are my rights in this instance? Presumably, the credit company will have made a payment to Harveys for the furniture that I am still waiting for, so, in theory, I have to pay them. Or do I?
2007-05-02
09:28:41
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11 answers
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asked by
sheila c
2