On 29 December I ordered furniture from my local Harveys Furnishers and was quoted an 8-week delivery period. Five months later and I am still waiting. I have contacted the store in person, by telephone and by letter but have had no response. I have contacted Harvey's head office but haven't heard from them. I paid most of the money and signed a Fixed Sum Loan Agreement with 12 months interest free credit for the balance. There is seven months left to run on this but I have no furniture to show for it. I want to cancel the order and get back the money that I paid up-front, but what do I need to do to cancel the loan agreement? Do I have to sue them, and, if so, how do I go about it? What are my rights in this instance? Presumably, the credit company will have made a payment to Harveys for the furniture that I am still waiting for, so, in theory, I have to pay them. Or do I?
2007-05-02 09:28:41 · 11 answers · asked by sheila c 2 in Business & Finance ➔ Credit
watchdog,!
Contact the head office. say they have totally exceeded the agreement and ask for your agreement to be cancelled! 5 months is outrageous. We were quoted 16-18 weeks for a leather suite which took 22 and came in the wrong colour( dark brown instead of black) complained highly told them to take it back or 25% off...we won! why are you paying before the item arrives? bombard head office with letters phone calls etc...make sure you send letters registered post to ensure to can state the letters were received..then contact Trading standards. The fact that you have heard nothing from Head Office is very suspect...Citizens Advice Or Trading Standards is your best bet!
Also small claims court...it will cost you approx £40 and get trading standards on your side..I did it with MFI ! I won again
2007-05-02 18:56:58 · answer #1 · answered by Anonymous · 0⤊ 0⤋
The Federal Trade Commission has a 30 day rule on items paid for. The store has received thier money and are behind on this, even past hte 8 week time frame.
Contact the store, ask for the manager and stay on the phone until you talk to them. Explain the situation and ask what needs to be done:
A) you will receive your furniture and a date of receipt
or
B) y ou will contact a lawyer. Any lawyer would jump at this. It's an open and shut case. Paid for items. Not received items. Led on for 5months. Tell this to the store manager and also point out that pain and suffereing for living WITHOUT those pieces may get into the millions of dollars....
2007-05-02 09:39:33 · answer #2 · answered by Marvinator 7 · 0⤊ 0⤋
Contact the company you are making payments to first and explain that you have received no items and that you want to know how to handle this matter with them. You should also go to the local store you bought the items at and demand the order be cancelled, and get it in writting. If they refuse, contact your better business bureau and file a complaint and see if they can further assist you with getting the order cancelled.
As for getting your money back. Once the order is cancelled, the retailer needs to credit back the financing company, who then will need to refund you.
Good Luck
2007-05-02 09:34:53 · answer #3 · answered by Jen 5 · 0⤊ 0⤋
The amount is small enough that you could take them to small claims court, but before you do that I suggest the following:
1) Report to the state attorney general.
2) Report to the better business bureau.
3) go to the library, and find a book on contracts or other general legal topics to see what legal concepts come into play for your problem.
4) Write a certified letter (keep a copy for yourself) to the company and the lender stating the problem and your expectations. Give them a two week deadline to reply, and tell them if you have to go to small claims court you expect to be compensated for the time taken to prepare a legal case and other expenses.
5) Check to make certain (at some point) that they are not messing up your credit report, if so add your side into the report.
2007-05-02 09:38:09 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Dispute the charge on your credit card. This takes a lot of hassle and paperwork, but it will be worth it. Tell the company that is not in compliance that you intend to challenge the charge. That will probably get their rear end in gear and get you your furniture.
2007-05-02 09:37:52 · answer #5 · answered by lynda_is 6 · 0⤊ 0⤋
There is a site where people have had problems with harveys. I can't remember what it is but have read the stories on it try searching for it
2007-05-02 09:41:46 · answer #6 · answered by rocky 3 · 0⤊ 0⤋
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2016-12-28 07:54:51 · answer #7 · answered by Anonymous · 0⤊ 0⤋
You should hire a lawyer and once he contacts the store they will do something now that they know you are willing to take this the next step.
2007-05-02 09:32:45 · answer #8 · answered by omfg_its_googles 2 · 0⤊ 0⤋
credit agreement has been broken by them so you can ask for your money back.
2007-05-02 09:37:07 · answer #9 · answered by Anonymous · 0⤊ 0⤋
You can get your money back, see trading standards
2007-05-02 10:04:14 · answer #10 · answered by esmerelda v 5 · 0⤊ 0⤋