I work in a call center for city gov't, taking service requests from the public. It's a very stressful job. The call queue is high, and callers are oftentimes incredibly rude and down right horrible. Over the phone, people are very brave. Some operators are so burned out by dealing with angry people all day that we can become callus (sp?) and are not as sweet as your Granny might be. Not a single day goes by where at least 1/3 of the callers are pissed and gladly take it out on the operators. I understand if callers are frustrated, but why blast the poor schmuck on the front line?
Every week I even get people cursing and actually yelling abusively. I ask that they please govern their language, or I will terminate the call. I've had to do it several times.
Why is this okay? I see it in the mall, grocery store, the bank, on the bus (especially!), post office, in call centers, everywhere. At the very least, they should care about their dignity by not making an *ss of themselves.
2006-07-14
19:28:12
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4 answers
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asked by
Dolores G. Llamas
6