This is a follow up to my previous question:
How do i handle this client?
Basically:
1. Fitted a full head of hair extensions
2. Client started complaining about the quality of the hair 10 days later.
3. After speaking to my supplier, they requested the hair to be analysed by them to establish where the fault lies.
4. The client seemed very reluctant to have it analysed, but 3 weeks later sent the hair to my supplier. (All along she was demanding a full refund/replacement and threatening court action)
5. The supplier analysed the hair, and come to the conclusion that after 5 weeks of wear, the hair was in VERY good condition and that there was no problem whatsoever with it. They then sent me a sample of the analysed hair, which i agree is soft to the touch, silky and perfectly fit for wear.
6. The supplier after speaking to my client (to my surprise!) then informed me that they are going to send the client a new batch of hair as a GESTURE OF GOODWILL
2007-05-25
02:03:42
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19 answers
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asked by
Hayley
3