I bought a wooden toilet seat approximately 8 weeks ago from a well known DIY store (UK). The toilet seat is used in the main family bathroom, which tends not to get used very often as we use the en-suite more. Last night I noticed that the seat, which cost about £25, had a huge split in the wood that had literally appeared from nowhere. The seat had not been dropped, banged or anything like that. I phoned the store up this morning and explained the situation. Obviously, after we knew that the seat fitted, we threw the packaging and receipt away. The assistant told me that it was up to the duty manager to decide whether he would replace it. She very quickly asked him as she said he was right next to her (coincidentally I thought) and came back and said that unless I had proof of purchase, they would do nothing. The seat was their own make and I explained this but she repeated herself. I think that they have a duty to exchange it as it is obviously not fit for use but what are my rights
2007-01-03
06:25:08
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13 answers
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asked by
nooka
4