I have been using a local dry cleaners for about two years. They have done an excellent job in the past, but last week they ruined one of my shirts. The shirt was a soft yellow 100% cotton. The day I picked up my dry cleaning I noticed a white shirt in the midst. When I looked closer it was my yellow shirt!! I confronted the owners and they seem a bit nervous and confused, while lacking a real explanation. One of them starting speaking in their native language and in one of the sentences used the only word in english "bleach". To make a long story short I asked if I could get a compensation for the shirt since it was not my fault that they used the wrong chemical, but they refused because they say it is a non-brand. After refusing I then suggested that I get a free dry cleaning the next go round, but they refused again. They kept on saying they have to get in touch with the company. It has been about two weeks now and they have not given me an answer. What should I do next?
2007-08-04
12:17:54
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8 answers
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asked by
Anonymous