We have purchased a pillow top mattress from Macy's in July and paid $2000.00 for it. When buying it, I have asked the sales accosiate about the humps. He asured us that mattress has 10 years warranty and we won't have any problems with the hums. Unfortunately, after 2 months of use, a huge hump created right in the middle (please note, me and my husband are not overweight). So, Macy's sent an inspector to our house, he took a picture and soon we have received a letter from Macy's saying that this hump is normal and our mattress is not eligibal for an exchange or return and they advised us to take a better care of our mattress....
We would like to fight them and return the mattress but do not know what steps to take. Any advise would be appreciated.
Thanks in advance.
2007-11-29
15:17:26
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8 answers
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asked by
Margarita M
1
in
Other - Home & Garden