I bought several items from "Rooms to Go", thus far, everything has been fine. But, I am running into a problem with their delivery policy.
They assigned me a delivery time (note, it was "assigned", I wasn't given a chance to ask for a time) that was inconvenient. When I called to ask them to move the delivery time or reschedule the delivery for the next day, I was told that if I couldn't be home at the assigned time, I would have to wait over 2 weeks before I would get my furniture! Basically, they would give my furniture to someone else and I would have to wait for my order to be refilled.
I understand a lot of this has to do with inventory control, but when you have spent a couple of thousand on a piece of furniture AND paid for the cost of delivery, it seems they could be a little more flexible.
2006-08-02
06:10:22
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2 answers
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asked by
Wundt
7
in
Decorating & Remodeling