We booked 2 flights on Jun 21 on delta.com using our Wachovia Visa business checkcard. We decided not to fly the next day, and Called up Delta to cancel our flight and issue a refund. (Granted we are first-time flyers.) Numerous rude and arrogant customer service reps and even the supervisor at the local airport here told us that they could not and will not issue a refund. They were so nasty and rude, and I was so positive that I could get the money back after disputing this with my bank since my card has Purchase Security and is enrolled in the Extended Purchase Program. Anyhow I contacted Wachovia and was told to mail off receipts, statements, and such. They denied the disputes telling me that they can't honor it because they can't override Delta's Cancellation Policy. So why do they waste our time(2 weeks on a resolution.)? But if this was a pop and mom store dispute for service not rendered they would probably honor that dispute. A Cancellation policy means nothing if I feel duped?
2006-07-11
10:57:57
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7 answers
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asked by
Anonymous
in
Orlando