We got our DVR with DirecTV last winter, and from the beginning have had trouble with it's failing to record a series, failure to record full episodes of a show (gives out after the first 10 minutes), and trouble fast forwarding and rewinding. We were never told that we had to buy insurance on the DVR to have it serviced after 90 days of owning it. Last night, we were playing a recorded show. It started to become a little grainy, the screen went blank, and now the unit won't even turn on, although it sounds like it's running when it's plugged in. We've checked the cable, have tried to reset it (blue waiting screen that eventually goes black), and are at our wits end. From what DirecTV told us previously, we'll have to buy a new DVR or sign up for another 2-year contract if we send this one back. Anyone else have this much of a problem? Have you dealt with the company? Is it worth reporting this to the Better Business Bureau? Any help is appreciated.
2006-10-26
03:23:15
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2 answers
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asked by
vidalia_p
1