We got our DVR with DirecTV last winter, and from the beginning have had trouble with it's failing to record a series, failure to record full episodes of a show (gives out after the first 10 minutes), and trouble fast forwarding and rewinding. We were never told that we had to buy insurance on the DVR to have it serviced after 90 days of owning it. Last night, we were playing a recorded show. It started to become a little grainy, the screen went blank, and now the unit won't even turn on, although it sounds like it's running when it's plugged in. We've checked the cable, have tried to reset it (blue waiting screen that eventually goes black), and are at our wits end. From what DirecTV told us previously, we'll have to buy a new DVR or sign up for another 2-year contract if we send this one back. Anyone else have this much of a problem? Have you dealt with the company? Is it worth reporting this to the Better Business Bureau? Any help is appreciated.
2006-10-26 03:23:15 · 2 answers · asked by vidalia_p 1 in Consumer Electronics ➔ TiVO & DVRs
I have been with direct tv for several years. Had a tivo which I loved. My tivo died and has been replaced by a direct tv DVR. In the last 60 days the DVR has been replace three times and the fourth one doesn't record properly either. What is the probability of getting FOUR units that don't work properly, won't record, say they are recording where they are not and a host of other problems. The DVR's are terrible, and when I say terrible I mean really terrible. No more direct tv for me.
2006-10-27 14:31:57 · answer #1 · answered by red_from_tx 1 · 0⤊ 0⤋
I've had my problems with direct TV as well!! i believe that the Dvr's are refurbished. if i wasn't in a 2 year sign up through Verizon,i would have canceled that service by now. the satellite signal is out of the Philippines!! you do what you have to,good luck!
2006-10-28 09:12:37 · answer #2 · answered by babygirl 4 · 0⤊ 0⤋