I paid a significant sum to have a website developed. It contains a custom built application that is written in ruby on rails, and has other systems plugged in as well. The site is now live and works well most of the time, however I am now experiencing bugs and other issues that require immediate attention to remedy, as the site is in production and the issues are affecting users.
It seems that now that the site is live, my requests for support from the developers has been reduced dramatically. We had a big issue on Saturday that affects all the users, and I can't get a solid response time yet from them about when the issue will be fixed. They are paid (well) by the hour but I suspect other, perhaps more lucrative projects are taking their attn.
As it's such a custom job, I am worried that if I break away I will not be able to find a group to do the work well and understand what the original coders wrote. But my users (and my site's reputation) are suffering. What do I do?
2007-08-14
07:42:54
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4 answers
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asked by
ATL muzik
1
in
Programming & Design