I purchased a replacement remote control from a company.
Certain buttons on it do not work on i.
I then called them up to exchange, my partner went in person to exchange. They were out of stock with replacements.
The man in the shop then said that he will come down and manually check the remote.. he did not have a replacement with him. He said he would come back on Sunday (today)
There is no opening hours on their website, found out that they are trading from a residential address.
The woman in the shop said that if the remote does not work, there will be a £3.00 admin fee for returning it... there is nothing about an admin fee on the website
I called them this morning at 9am to see when the man was coming today down to look at the tv again, he snapped at me saying that he was not coming down at 9am. He then said 'forget I will give you a refund'
They have my money, I dont have the goods, I also stopped my credit card.
What are my rights?
2007-02-17
21:59:22
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5 answers
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asked by
Rebz
5
in
Law & Ethics