I purchased a replacement remote control from a company.
Certain buttons on it do not work on i.
I then called them up to exchange, my partner went in person to exchange. They were out of stock with replacements.
The man in the shop then said that he will come down and manually check the remote.. he did not have a replacement with him. He said he would come back on Sunday (today)
There is no opening hours on their website, found out that they are trading from a residential address.
The woman in the shop said that if the remote does not work, there will be a £3.00 admin fee for returning it... there is nothing about an admin fee on the website
I called them this morning at 9am to see when the man was coming today down to look at the tv again, he snapped at me saying that he was not coming down at 9am. He then said 'forget I will give you a refund'
They have my money, I dont have the goods, I also stopped my credit card.
What are my rights?
2007-02-17 21:59:22 · 5 answers · asked by Rebz 5 in Politics & Government ➔ Law & Ethics
Sounds like you have a case for involving trading standards. Before doing this, you need to write down times, dates, moneys etc. Make a note of all conversations, and tell the company you will involve trading standards. If they are in any way dodgy, they will probably sort the porblem straight away to avoid this happening.
2007-02-17 22:07:28 · answer #1 · answered by sambucaman 3 · 1⤊ 0⤋
Write a very clear letter to explain what has happened. Tell them that the goods were not suitable for the purpose for which they were designed and give them 7 days to refund you in full. (Sale of goods act)
Keep proof of purhcase (credit card statement, receipt, emails etc.).
Also make it clear that you will take the matter further if you do not receive the refund in the time given.
They are effectively stealing if they have kept the returned goods and the money.
If you have stopped your credit card, they may have problems refunding you to this card. You may need to give them alternative ways to refund you.
If the goods are faulty, I would challenge their charge of £3 for returning it. You bought the item in good faith expecting it to work! Why should you pay for the fault!?
Contact Trading standards for advice. They have a really good telephone centre and they will give you all the advice you need.
2007-02-17 22:09:53 · answer #2 · answered by Rats 4 · 1⤊ 0⤋
The water pump replaced into for sure defective once you obtain it. somebody had positioned a compound or sealant in the coolant to mask it and that has now discovered its way out of the gadget. even despite if it relatively is basically a broken belt they do no longer bypass from serviceable situation to breaking in 3 weeks. what's the definitely fault and what motor vehicle is it, on some fashions the water pump is inexpensive to restoration on others it would no longer be worth it on a1995 motor vehicle except it relatively is in staggering situation. Proving something could be particularly much impossible except the two the broker has a notice in his information that the pump is dodgy, or you music down the previous proprietor and he knew the pump replaced into defective AND informed the broker.
2016-10-02 08:12:04 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Go to your Trading Standards office
2007-02-17 22:03:35 · answer #4 · answered by trumps 2 · 1⤊ 0⤋
They are legally entitled to supply you with something that works how it is supposed to. They can't charge you a fee for returning something that is faulty. I would tell them that you are referring this to Trading Standards.
2007-02-17 22:04:22 · answer #5 · answered by the_emrod 7 · 1⤊ 0⤋