I purchased a replacement remote control from a company.
Certain buttons on it do not work on i.
I then called them up to exchange, my partner went in person to exchange. They were out of stock with replacements.
The man in the shop then said that he will come down and manually check the remote.. he did not have a replacement with him. He said he would come back on Sunday (today)
There is no opening hours on their website, found out that they are trading from a residential address.
The woman in the shop said that if the remote does not work, there will be a £3.00 admin fee for returning it... there is nothing about an admin fee on the website
I called them this morning at 9am to see when the man was coming today down to look at the tv again, he snapped at me saying that he was not coming down at 9am. He then said 'forget I will give you a refund'
They have my money, I dont have the goods, I also stopped my credit card.
What are my rights?
2007-02-17 21:58:27 · 2 answers · asked by Rebz 5 in Business & Finance ➔ Small Business
In the UK the legal test is that the goods were "..fit for the purpose for which they were sold..." It is the Sale & Supply of Goods Act 1994.
In this case they are not.
xxR
2007-02-17 22:03:45 · answer #1 · answered by Anonymous · 0⤊ 0⤋
As the goods do not work they are not fit for their purpose. You are entitled to a full refund.
2007-02-17 22:45:51 · answer #2 · answered by Duffer 6 · 0⤊ 0⤋