We stayed at the Quality Suites Santa Ana, and our room was forced in with everything taken away while we went out for dinner. All of our luggages and personal stuffs were stolen, even with our coats. The hotel insisted that the room the provided is the same situation as we park our car in the parking lot, so they do not have to be responsible for the loss. The insurance agent also deny our claim with the same reason that the hotel is not responsible for the burglary because they have no wrongdoing. Since we are foreign tourists to the state, we don't know how to fight for our right. If anyone can let me know the step to fight for our right, I will very appreciate.
2007-11-23
01:07:23
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5 answers
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asked by
Anonymous