We stayed at the Quality Suites Santa Ana, and our room was forced in with everything taken away while we went out for dinner. All of our luggages and personal stuffs were stolen, even with our coats. The hotel insisted that the room the provided is the same situation as we park our car in the parking lot, so they do not have to be responsible for the loss. The insurance agent also deny our claim with the same reason that the hotel is not responsible for the burglary because they have no wrongdoing. Since we are foreign tourists to the state, we don't know how to fight for our right. If anyone can let me know the step to fight for our right, I will very appreciate.
2007-11-23 01:07:23 · 5 answers · asked by Anonymous in Travel ➔ United States ➔ Los Angeles
You should call immediately to police department, and get police report and pictures showing it was forcing entry, not because you left door open.
Then you sue the hotel because hotel has responsibility to security of the guest and property. If such thing happened many time in this hotel before, you have big chance to win the case.
2007-11-23 04:16:14 · answer #1 · answered by tom c 7 · 0⤊ 0⤋
You may have only one other recourse: small claims court.
Most hotels must post notices in guest rooms and other conspicuous places that clearly explain their responsibility (or lack thereof) in the event of theft and other crimes. Laws vary from state to state. Even if you're short on evidence, you could win on this technicality.
File reports. Register your complaint with the hotel, the local police department, even the attorney general's office.
2007-11-23 02:13:48 · answer #2 · answered by Anonymous · 0⤊ 0⤋
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2016-11-12 11:33:00 · answer #3 · answered by ? 4 · 0⤊ 0⤋
Get a lawyer and sue. Make the the lawyer uses a lot of publicity. The hotel will settle out of court because they don't want the bad attention.
2007-11-30 22:44:03 · answer #4 · answered by Whats Up Doc 7 · 0⤊ 0⤋
Drop back 15 yards and punt.
2007-11-23 01:21:36 · answer #5 · answered by Anonymous · 0⤊ 1⤋