I made a reservation at Kingfish in San Mateo through OpenTable on December 1st for 7:30 p.m. on December 22nd. We arrived for our reservation at 7:25 p.m., and were told that they had overbooked the restaurant and our table was likely not going to be ready until 8:00 or 8:15 p.m. One of my dining companions is diabetic and could not wait that long to eat. We informed the hostess of this and she just gave us a helpless "there's nothing I can do" shrug. Therefore, we let her know that this wasn't acceptable given that we had made a reservation 3 weeks earlier and told her we'd be leaving to look for another restaurant that could seat us immediately. She had the nerve to mark us as "No Shows" on OpenTable. If they had said it would be a 5-10 minute wait while they cleaned the table or if there had been space in the bar and they had offered us a complimentary appetizer, that would be one thing, but really! Am I wrong?
2006-12-24
07:21:05
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3 answers
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asked by
puffinpower
2