Hi! My home computer, which is a HP vs17 Microsoft Windows XP model, will not start up. I would turn it on, and then it would restart over and over again if I just leave and come back. I tried safe mode, last known configuration, and start windows normally when I get to the screen with white font and a black background, but it still restarts to that page after the Windows Xp Logo. I can't even reach my desktop!
I tried some things, like going to the Recovery Console, but it doesn't work and goes to the "Blue Screen of Death". It doesn't even restart when it gets there, I have to hold on the Power Button and shut it down that way and press the button again. I have no clue what to do, and please try to explain it in steps!!! I'm not very tech-savvy. :]
I do not want to lose the files on my computer, and it is about 3-4 years old. It's still fairly new, and I cannot risk losing all my memories [pics] and documents on that computer... please help!!! Thanks so very much for helping!
2007-11-01
16:18:46
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4 answers
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asked by
Anonymous